We're here to help

If you have any questions that are not answered here, please feel free to email our Customer Service Department:
mcgruff@spocentral.com or call us at 888-776-7763.

Who can I contact about starting a crime prevention organization in my town?
National Crime Prevention Council
2345 Crystal Drive, Fifth Floor
Arlington, VA 22202
(202) 466-6272

How long will it take for my order to be delivered?
Approximately 4 weeks, except on items that offer 5 day service, from the time your order is received to its ship date. Unimprinted items can be shipped more quickly. 4-color litterbags are printed every 3 weeks. Please don't hesitate to call for production schedule.

What is 5 day service?
Products will be shipped within 5 working days after receipt of order from Amsterdam, New York.

Is there a charge to add a logo to our custom imprint?
Yes, there is a $24 charge to include your logo in the imprint area.

How can I send in my logo?
Camera ready black and white art is best by mail. If sending art via email, please send as an Adobe Illustrator file with everything vectored and outlined. Please include contact information in the email.

How can I contact McGruff Specialty Products Office?
McGruff Specialty Products Office
1 Prospect Street
Amsterdam, NY 12010
Phone: 888-776-7763
Fax: 800-995-5121
Email: mcgruff@spocentral.com

Can I have pencils, stickers or rulers imprinted?
No. Pencils, stickers and rulers come with different safety slogans, but not customization.

How large is the imprint area?
Imprint areas vary from product to product. Please call (888) 776-7763 for individual imprint areas.

If I order several coloring book titles, can I use the "each" pricing for the total quantity?
Yes, you can combine different styles of the same type of product for quantity pricing except for bags and slide giudes.

Can I place my order with a credit card?
Yes, we accept VISA, MasterCard, and American Express.

Where are the prices on the website?
Just click on any product photo or product name to get a closeup and pricing.

What will my shipping costs be?
Includes ground shipping only.

Do you ship to Canada?
Yes, we do, however all invoices are due in US Dollars.  Ground shipping costs will be based on the shipping chart provided.  UPS will act as the broker and collect GST and Brokerage Fees at the time of delivery. Brokerage Fees and GST are not determined by our company and we can not tell you what those costs may be.

Can I combine special offers I have received in the mail?
No, we try to give preferred customers special offers throughout the year, but you cannot take advantage of more than one offer per order.

If I order trick or treat bags early in the year, can I cancel without penalty if our plans change?
Yes, early trick or treat orders can be canceled without penalty before June 1st.

Is my order guaranteed?
Yes, if you are not completely satisfied, return your order for a full refund.

Where can I purchase a McGruff costume?
To buy a McGruff costume or replacement parts of the costume, contact Robotronics (800) 762-6876.

How do I get McGruff to attend an event?
Contact local police, community outreach programs, Chamber of Commerce or the National Crime Prevention Council in Arlington, VA (202) 466-6272.

How do we go about setting up a McGruff Safe House?
Contact McGruff Safe House (801) 486-8691.

If you have a question, email our Customer Service Department:
mcgruff@spocentral.com