Frequently asked questions

Who can I contact about starting a crime prevention organization in my town?

Contact the National Crime Prevention Council at:
National Crime Prevention Council
2001 Jefferson Davis Highway, Suite 901
Arlington, VA 22202
(202) 466-6272
http://www.ncpc.org

How long will it take for my order to be delivered?

Orders will be delivered in approximately 4 weeks unless otherwise indicated. Unimprinted products will ship sooner. Contact us if you need a production schedule.

What is 5 day service?

Products will be shipped within 5 working days after receipt of order from Amsterdam, New York.

Is there a charge to add a logo to our custom imprint?

Yes, there is a $24 charge to include your logo in the imprint area.

How do I place my order online?

• 1. Click on the product category of your choice.
• 2. Click on the product thumbnail or product name to view prices and larger picture.
• 3. Select the quantity of your choice and click "Add to cart" button.
• 4. If your product and quantity choice is imprintable, you will now be given an opportunity to type your imprint copy and upload your logo, if desired.
• 5. The "Shopping Cart" page: If your order is complete, click on the "Continue to Checkout" button to proceed.
• 6. At this point, you may choose to create a customer account or checkout without creating an account. At the end of the checkout you can also create a customer account.
• 7. Checkout consists of 4 pages: "Create Checkout Information", "Shipping Information", "Payment Information", "Checkout Confirmation". Complete each page and click the "Continue" button to proceed through these pages. On the "Payment Information" page you may enter your "Discount Code" if you have received a special offer.
• 8. On the "Checkout Confirmation" page be sure to click the "Place Order" button to complete your transaction.

How can I send in my logo?

You may send your logo using postal mail or email. We accept artwork in these formats:
Adobe Illustrator .ai
Adobe Indesign .indd
QuarkXpress .qxd
Macromedia Freehand .fh
Corel Draw .cdr

We also accept PDF, EPS, and TIFF files.

You may also attach your logo to a product when ordering online. Just add a product to your cart and on the next screen you may upload your logo.

Will you imprint pencils, stickers or rulers?

We cannot imprint pencils, stickers, and rulers.

How large is the imprint area?

Imprint areas vary from product to product. Please call (888) 776-7763 for individual imprint areas.

If I order several coloring book titles, can I use the "each" pricing for the total quantity?

Yes, you can combine different styles of the same type of product for quantity pricing except for bags and slide giudes.

Do you accept credit cards?

Yes, we accept VISA, MasterCard, and American Express.

Do you ship to Canada?

Yes, but all invoices are due in US Dollars.

Can I combine special offers I received in the mail?

No, we mail customers special offers throughout the year, but you cannot use more than one offer per order.

If I order Halloween early in the year, can I cancel without penalty if our plans change?

Yes, early Halloween orders can be canceled without penalty before June 1st.

Is my order guaranteed?

Yes, if you are not completely satisfied, return your order for a full refund.

Where can I purchase a McGruff costume?

To buy a McGruff costume or replacement parts of the costume, contact Robotronics (800) 762-6876.

How do I get McGruff to attend an event?

Contact local police, community outreach programs, Chamber of Commerce or the National Crime Prevention Council in Arlington, VA (202) 466-6272.

How do we setup a McGruff Safe House?

Contact McGruff Safe House (801) 992-1915.